When making a purchase with Cactus Rose Boutique, LLC you acknowledge that you have read, understand and accept the terms and conditions of our store as well as have read and understand our return policy.
IMPORTANT: Once an item has been "purchased" no refund will be issued, Cactus Rose Boutique, LLC offers store credit ONLY, even if the item{item's) have not yet been shipped.
- Processing time is between 3-5 Business days for your item(s) to be shipped.
Customer Service is our PRIORITY! Please feel free to send us an email with ANY and ALL questions at: howdy@cactusroseboutique.com
**Restrictions DO apply, please read below for additional details**
REFUNDS:
IMPORTANT: Once an item has been "purchased" no refund will be issued, Cactus Rose Boutique, LLC offers store credit ONLY, even if the item{item's) have not yet been shipped.
SEZZLE- No refunds will be offered and no payments can/will be cancelled for any purchase through Sezzle. We only offer Store Credit on approved exchanges/returns. Once you process your order through Sezzle you agree to these terms and conditions-- NO CANCELLATIONS, period.
SALES & RETURNS:
- Processing time is between 3-5 Business days for your item(s) to be shipped (regardless of shipping option selected)
*We are happy to accommodate special occasions so long as we are notified (via call, text, or email) as soon as your order is placed.*
-As soon as your items are in possession of USPS, shipping time is in their hands. Contact your local post office with any questions!
-Returns/exchanges must be returned back to us within 7 days upon delivery to you (unless otherwise approved by Cactus Rose Staff)
-International Orders are FINAL sale. (We are not responsible for lost or stolen packages), parcel tax is the responsibility of the recipient (you). All tracking and communication between the postal system is up to you the buyer and you understand we have NO say in your postal services.
-Items discounted 15% or more are final sale
-closeout sale items such as BLACK FRIDAY SALE items are FINAL SALE
-We do NOT price match
-Sale items are FINAL SALE
-Reign Lashes are FINAL SALE
-Pre orders and custom orders are all FINAL SALE.
Additional final sale items: Face Masks, intimates, sandals, moccasins, bralettes, eyelashes, car scents, jewelry, purses and bags, Make Up Junkie Bags, any and all accessories, seasonal items (tees included).
All shoes are final sale UNLESS you the customer attains approval by Cactus Rose Boutique, LLC customer service. For help, email returns@cactusroseboutique.com
- You the buyer are responsible for ordering the correct amount of items as well as size.
- Your return will only be accepted with tags on, non washed nor worn, no animal hair, and MUST BE in the condition it was received. If we receive your return & your item has been washed or worn it will not be accepted & returned at buyers cost.
Before shipping back your return, please email returns@cactusroseboutique.com for further processing and instructions
-RESTOCKING FEE: Returned items are docked a store credit of $6-$8 to cover initial shipping/supplies/restock fee (per item)($10-$15 big items or priority packages) Once Received please allow 3-5 business days for store credit to be issued via email.
Returns AFTER 7 Days: Items will not be accepted after the 7 days. In the case that a return is accepted we do require communication and approval via email (info@shopcactusroseboutique.com) there will also be an additional restock fee of 15%-40% on top of the initial restock/shipping fee.
-Cactus Rose Boutique, LLC has the right to refuse service and orders.
-Defective Items and Incorrect Items Received: must be reported to info@shopcactusroseboutique.com with photos and claimed defective within 2 days of receiving (marked delivered) or defect becomes considered wear & tear and wrong item delivered becomes yours to keep.
-Please read washing instructions upon receiving, Cactus Rose is not responsible if an item is washed and shrinks, that has instructions to was by hand.
-Clothing color may have a slight different color then pictured due to lighting
-EXCHANGE FOR SIZE: Please note that our inventory goes fast, and items may not be in stock for exchange if you want a different size. To ensure your size accommodation please purchase that size/item as there will be NO HOLDS.
Please refer to our size chart for ANY and ALL sizing concerns, note: our graphic tee's are 95% unisex sizing unless otherwise specified.
-PAPERLESS: We do not supply receipt with orders, no invoice nor packing slip will be supplied in your package. Your receipt is you conformation email.
SHIPPING:
FREE On Orders $100 +: First Class Shipping/ Priority Shipping via USPS unless otherwise stated.
Shoes will be shipped without the box!
If by chance shipping costs more than average, it will be invoiced at buyers expense.
Blowout sale offers (25% off and above offers on top of sale items for example) will not be eligible for Free Shipping, you will be invoiced separate prior to shipping if shipping is not calculated at checkout. THIS INCLUDES GRAB BAGS!
Black Friday Sales (July & November): Buyer is responsible for shipping fees-- if "Black Friday Shipping" is not selected at checkout an invoice will be sent to cover shipping charges. NO EXCEPTIONS
International Orders are shipped at buyers expense beginning at $15, if cost of shipping is more, buyer will be invoiced to cover the remainder. International orders are FINAL SALE, no cancellations or refunds. Lost or stollen packages? Contact your postal service, Cactus Rose Boutique is NOT responsible and it is up to you to track it down. Please feel free to reach out for assistance.
*Check and double check your address. If package is sent back it'll be at buyer expense to re-ship. If package is delivered to wrong house, it is buyers responsibility to track down package.
Lost/ Stolen Packages: Cactus Rose Boutique, LLC is not responsible for lost or stolen packages. Once package is marked "delivered" and is deemed lost by you, a claim needs to be filed with the post office as well as ROUTE or Shippo Insurance (see below) If live in apartment building, check with management office. Check with your neighbor if you have not received. If damaged after delivered, buyer is responsible. For other issues contact local post office.
Route Shipping Insurance: We encourage and offer Route Insurance to insure ALL of our packages, including First Class Orders. Priority Mail has a base insurance of up to $100 with USPS, additional insurance is provided on ALL orders through Route if selected and purchased at checkout. If needing to file a claim, please email info@shopcactusroseboutique.com for help and further instruction.
Holiday Return Policy EXTENDED:
-We will extend or return policy for all Regular priced items. All items purchased between December 10-24th will receive an extension. Returns must be back in store by January 15th, 2019. NO EXCEPTIONS!
We DO NOT guarantee delivery by Christmas
- All Christmas orders need to be shipped by December 19th this is the USPS deadline. We are not responsible for ship time once USPS takes possession of your oder.
MODIFICATION TO PRICES & ERRORS
-Prices of our products are subject to change, prices may change without any notification.
-At times we do have errors on descriptions, prices, & promotions. We have the right to cancel orders and/or change errors.
GIVEAWAYS
-Winners are required to be following @shopcactusrose on ALL social media platforms unless otherwise stated.
-Winners must be in contact with Cactus Rose Boutique, LLC with in 72 hours of being announced or the winning is considered voided.
-Giveaway earnings must be used in one single transaction, multiple transactions may result in void of winnings.
- Giveaway winnings may not be combined with other discounts/promos
Winners are responsible for 100% of shipping costs and will be invoiced. IF invoice goes unpaid within 24 hours, winnings are considered voided.
We appreciate your business and thank you for shopping Cactus Rose!
Still have questions? Shoot us an email at howdy@cactusroseboutique.com or give us a call at (480) 470-6225
