Thank you so much for your purchase! Something not fit the way you expected? No problem! Please submit your return or exchange at the link below!
RETURN POLICY & NEED TO KNOWS
Please keep in mind that Cactus Rose offers store credit or exchange only and all returns/exchanges must be submitted to our online portal within 10 days marked delivered to you the buyer/recipient. Through our portal approval you will receive a return label direct to your email. No need to print out your return request, just submit it online in the portal!
- Your return will only be accepted with tags on, non washed nor worn, no animal hair, and MUST BE in the condition it was received. If we receive your return & your item has been washed or worn it will not be accepted & returned at buyers cost.
-RESTOCKING FEE / Return Label Cost: Returned items are docked a store credit of $6-$8 to cover initial shipping/supplies/restock fee (per item)($10-$15 big items or priority packages).
Once Received please allow 5-7 business days for store credit to be issued via email.
Returns AFTER 10 Days: Items will not be accepted after the 10 days. In the case that a return is accepted we do require communication and approval via email (firstname.lastname@example.org) there will also be an additional restock fee of 15%-25% on top of the initial restock/shipping fee.
-EXCHANGE FOR SIZE: Please note that our inventory goes fast, and items may not be in stock for exchange if you want a different size. To ensure your size accommodation please purchase that size/item as there will be NO HOLDS.
For exchanges: please expect an invoice for the cost of return shipping.
Ineligible Items For Return Or Exchange:
- All International Orders are FINAL sale.
-Swimwear & Body Suits
-Eyelashes and self tanner
-Any and all accessories
-Seasonal items (tees included)
-Sale Rack & Sale Items ($20 Tuesday Included)
How Do I Start A Return/ Exchange:
You will need your order number and email you placed your order under. You can find your order number in your confirmation email. If you need assistance please email us at email@example.com
You can start a return/exchange on our portal at this link HERE
CREDIT REDEMPTION/ MORE DETAILS:
How Long Will It Take For My Return/Exchange To Get Processed?
We do ask 4-6 business days once marked delivered to our box for returns/exchanges to be processed. We typically process all returns on Wednesdays/Thursdays of each week!
How Do I Redeem My Store/Account Credit:
We issue all exchange/return credit direct to your customer account. In order to redeem you must log in/ create an account using the same email address the initial purchase was ordered through. If your credit has been accepted & processed (typically 10 days from you dropping off at the post office) it will show up as soon as you log in to be redeemed.
Customer Account Portal:
Need to create a customer account? Use this link: