Returns & Exchanges Help

At Cactus Rose Boutique, we want to ensure your shopping experience is as smooth as possible. If you need to return an item, please follow the instructions below to submit your return through your Shopify customer account.

Return Policy Overview:

• Return Time Frame: You have 10 days from the delivery date to request an exchange or in-store credit.
• Final Sale Items: Any item marked as "Final Sale" is ineligible for return or exchange.
• Return Fees: A return shipping fee of $4-$10 will be deducted from your refund.
• Processing Time: All returns will be processed within 3 business days of receipt, and you will be notified via email once your return is complete.
• In-Store Credit: If you choose in-store credit, it will be available in your customer account for future purchases.

How to Submit a Return via Your Customer Account:

1. Log In to Your Account:

   • Visit our website Cactus Rose Boutique.
   • Click on the Account icon in the top right corner and log in using your email and password.

   If you haven't created an account yet, please register using the same email address you used to place your order.

2. View Your Orders:

   • Once logged in, click on My Orders to see a list of your recent purchases.

3. Initiate a Return:

   • Find the order with the item(s) you wish to return.
   • Click on Request Return next to the specific item(s).
   • Follow the prompts to provide the reason for your return and select whether you'd like an exchange or in-store credit.

4. Ship the Item(s):

   • Once the return request is submitted, you’ll receive a confirmation email with further instructions.
   • Package the item securely and use the return label provided in the email. Please note that return fees will range from $4 to $10 depending on the shipping costs and will be deducted from your refund.

5. Return Processing:

   • After we receive and inspect your return, you’ll get an automatic email notification confirming the return has been processed. Please allow 3 business days for processing.
   • If you opted for in-store credit, it will be available in your customer account for immediate use.

Final Sale Items

Please note, any items marked as "Final Sale" cannot be returned or exchanged. Be sure to double-check the product descriptions to confirm eligibility.

Need Additional Help?

If you encounter any issues during the return process or have questions, feel free to reach out to us at Kaitlyn@shopcactusrose.com. We’re here to help!