Policy, Terms and Conditions/ Shipping

When making a purchase with Cactus Rose Boutique, LLC you acknowledge that you have read, understand and accept the terms and conditions of our store as well as have read and understand our return policy.

Holiday Return Policy EXTENDED:

-We will extend or return policy for all Regular priced items. All items purchased between December 10-24th will receive an extension. Returns must be back in store by January 10th, 2019. NO EXCEPTIONS!

- Processing time is between 3-5 Business days for your item(s) to be shipped.

We DO NOT guarantee delivery by Christmas

- All Christmas orders need to be shipped by December 19th this is the USPS deadline.  We are not responsible for ship time once USPS takes possession of your oder.

Customer Service is our PRIORITY! Please feel free to send us an email with ANY and ALL questions at: info@shopcactusroseboutique.com

**Restrictions DO apply, please read below for additional details**

SALES &RETURNS:

- Processing time is between 3-5 Business days for your item(s) to be shipped (regardless of shipping option selected)

*We are happy to accommodate special occasions so long as we are notified (via call, text, or email) as soon as your order is placed.*

-As soon as your items are in possession of USPS, shipping time is in their hands. Contact your local post office with any questions!

-Returns/exchanges must be returned back to us within 7 days upon delivery to you.

-International orders are FINAL sale. (We are not responsible for lost packages), parcel tax is the responsibility of the recipient (you).

-Items discounted 15% or more are final sale

-Sale items are FINAL SALE

-Reign Lashes are FINAL SALE

Additional final sale items: intimates, sandals, moccasins, bralettes, eyelashes, car scents, jewelry, any and all accessories, seasonal items (tees included).

All shoes are final sale UNLESS approval by Cactus Rose Boutique, LLC customer service. For help, email info@shopcactusroseboutique.com

 IMPORTANT:  Once an item has been "purchased" no refund will be issued, Cactus Rose Boutique, LLC offers store credit ONLY, even if the item{item's) have not yet been shipped.

- No refunds will be offered and no payments can/will be cancelled for any purchase through Sezzle. We only offer Store Credit on approved exchanges/returns. 

-Pre orders and custom orders are all FINAL SALE.

- You the buyer are responsible for ordering the correct amount of items as well as  size. 

- Your return will only be accepted with tags on, non washed nor worn, no animal hair, and MUST BE in the condition it was received. If we receive your return & your item has been washed or worn it will not be accepted & returned at buyers cost.

Before shipping back your return, please email info@shopcactusroseboutique.com for further processing and instructions

-RESTOCKING FEE: Returned items are docked a store credit of $6 to cover initial shipping/supplies/restock fee (per item)($8 big items or priority packages) Once Received please allow 3-5 business days for store credit to be issued via email. 

Returns AFTER 7 Days: Items will not be accepted after the 7 days. In the case that a return is accepted we do require communication and approval via email (info@shopcactusroseboutique.com) there will also be an additional restock fee of 10% on top of the initial restock/shipping fee.

-Cactus Rose Boutique, LLC has the right to refuse service and orders.

-Defective Items and Incorrect Items Received: must be reported to info@shopcactusroseboutique.com with photos and claimed defective within 2 days of receiving (marked delivered) or defect becomes considered wear & tear and wrong item delivered becomes yours to keep. 

-Please read washing instructions upon receiving, Cactus Rose is not responsible if an item is washed and shrinks, that has instructions to was by hand.

-Clothing color may have a slight different color then pictured due to lighting

-EXCHANGE FOR SIZE: Please note that our inventory goes fast, and items may not be  in stock for exchange if you want a different size. To ensure your size accommodation please purchase that size/item as there will be NO HOLDS.

Please refer to our size chart for ANY and ALL sizing concerns, note: our graphic tee's are 95% unisex sizing unless otherwise specified.

-PAPERLESS: We do not supply receipt with orders, no invoice nor packing slip will be supplied in your package. Your receipt is you conformation email.

SHIPPING:

FREE First Class Shipping via USPS unless otherwise stated.

If by chance shipping costs more than average, it will be invoiced at buyers expense.

Blowout sale offers (25% off and above offers on top of sale items for example) will not be eligible for Free Shipping, you will be invoiced separate prior to shipping.

International Orders are shipped at buyers expense beginning at $15, if cost of shipping is more, buyer will be invoiced to cover the remainder. 

*Check and double check your address. If package is sent back it'll be at buyer expense to re-ship. If package is delivered to wrong house, it is buyers responsibility to track down package.

Lost/ Stolen Packages: Cactus Rose Boutique, LLC  is  not responsible for lost or stolen packages. Once package is marked "delivered"  and is deemed lost by you, a claim needs to be filed with the post office as well as Shippo Insurance (see below) If live in apartment building, check with management office. Check with your neighbor if you have not received. If damaged after delivered, buyer is responsible.  For other issues contact local post office. 

Insurance: We insure ALL of our packages, including First Class Orders. Priority Mail has a base insurance of up to $100 with USPS, additional insurance is provided on ALL orders through Shippo. If needing to file a claim, please email info@shopcactusroseboutique.com for help and further instruction. 

 

MODIFICATION TO PRICES & ERRORS

-Prices of our products are subject to change, prices may change without any notification.

-At times we do have errors on descriptions, prices, & promotions. We have the right to cancel orders and/or change errors.

GIVEAWAYS

-Winners are required to be following @shopcactusrose on ALL social media platforms unless otherwise stated. 

-Winners must be in contact with Cactus Rose Boutique, LLC with in 72 hours of being announced or the winning is considered voided.

-Giveaway earnings must be used in one single transaction, multiple transactions may result in void of winnings.

- Giveaway winnings may not be combined with other discounts/promos

Winners are responsible for 100% of shipping costs and will be invoiced. IF invoice goes unpaid within 24 hours, winnings are considered voided. 

 

We appreciate your business and thank you for shopping Cactus Rose! 

 



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