FAQ

How Do I Start A Return/ Exchange: 

You can start a return/exchange on our portal at this link HERE

How Do I Redeem My Store/Account Credit: 

We issue all exchange/return credit direct to your customer account. In order to redeem you must log in/ create an account using the same email address the initial purchase was ordered through. If your credit has been accepted & processed (typically 10 days from you dropping off at the post office)  it will show up as soon as you log in to be redeemed. 

Customer Account Portal: 

https://shopcactusroseboutique.com/account/login

Need to create a customer account? Use this link:

 https://shopcactusroseboutique.com/account/register

 

Who do you ship through?

We ship all orders through the United States Postal Service, UPS (if selected) and FedEx.

When your order is shipped, you will receive a tracking number to the e-mail provided.

 

When will my order ship?

Orders are usually shipped out within 5-7 business days.

Orders placed on Weekends will go out the following week.

We do not ship on Sunday or holidays.

Where is my package?

If your tracking says your package has been delivered, yet it's nowhere to be found please contact your local post office.

Also, be sure to check with reception or the office if you live in a building with multiple residents.

If your tracking is not updating for some reason, please contact your local post office. They can check on the status for you.

Be sure to check your order information to make sure you entered the correct shipping information.

 My order is incorrect, or I'm missing an item.

If your order arrives and is incorrect, please contact us through our facebook page within 3 days of receiving your order. Be sure to include any pertinent information such as what is incorrect, what you should have received, your email and order number. We will do our best to fix the issue.

If you are missing an item, please check your email to be sure we haven't sent you an email stating an item was flawed or out of stock. If you have not received this and a refund, please message us to let us know about the missing item. Contact us through our facebook page. Please be sure to include what item is missing, your order number and email. 

 My item arrived defective, now what?

If you believe that you have received a flawed or broken item, please contact us right away (within 3 days of receiving your order). Send us a message with a photo of the flaw or break and your order number. If you do not contact us within 3 days of receiving the item we can only assume the damage is from wear. 

I would like to exchange something, how do I do this?

Due to the limited quantity of our merchandise we cannot guarantee that the item you want to exchange for will be available when we receive your return. 

I placed an order and then I received a refund, what's going on?

Unfortunately, it means that an item in your order is not available or that we found an issue with the item. We will usually send an e-mail alerting you that an item is out of stock or flawed and that you have been refunded.

An item I want is out of stock, will it be restocked?
Unfortunately, we cannot always reorder the items we have carried. If an item sells out super quick, we will try as hard as we can to restock it. The restock may be in a few days or it could be a few weeks. It all depends on how quickly our vendor can get us the merchandise.

How come some items don't come in bigger sizes?

When we order products from the vendors they usually only come in sizes Small-Large. If the item is available in more sizes then we will order those as well. The vendors do not take sizing requests and we get what is available.